Absolutely! Here's a helpful and clear **FAQ (Frequently Asked Questions)** page content tailored for your eCommerce website **dipak.services**:
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# Frequently Asked Questions (FAQ)
Welcome to the **dipak.services FAQ page**! Below are some of the most common questions our customers ask. If you still need help, feel free to contact us at 📧 **[dipakkumbhakar328@gmail.com](mailto:dipakkumbhakar328@gmail.com)**.
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### 1. **How do I place an order?**
You can place an order directly on our website by selecting your desired product, adding it to the cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase.
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### 2. **What payment methods do you accept?**
We accept a variety of secure payment options including:
* UPI (Google Pay, PhonePe, Paytm, etc.)
* Debit/Credit Cards (Visa, MasterCard, RuPay)
* Net Banking
* \[Optional: Cash on Delivery — if applicable]
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### 3. **Do you offer Cash on Delivery (COD)?**
\[✅ Yes / ❌ Not at the moment — You can specify this depending on your actual policy.]
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### 4. **When will I receive my order?**
Delivery times depend on your location:
* Metro Cities: 3–5 business days
* Other Areas: 5–8 business days
You will receive a tracking link via email once your order has been shipped.
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### 5. **How can I track my order?**
After your order is shipped, we will send you an email with a **tracking number** and a **tracking link**. Use it to check the status anytime.
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### 6. **Can I cancel my order?**
Yes, you can cancel your order **within 12 hours** of placing it, or before it has been shipped. Email us at **[dipakkumbhakar328@gmail.com](mailto:dipakkumbhakar328@gmail.com)** with your Order ID.
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### 7. **What is your return/refund policy?**
If you receive a **damaged, defective, or wrong item**, you can request a refund or exchange within **7 days** of delivery. Read our full [Refund Policy](#) for more details.
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### 8. **Do you ship all over India?**
Yes, we currently deliver to most PIN codes across India. If you’re unsure whether we deliver to your area, contact us.
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### 9. **I received a damaged item — what should I do?**
We're sorry! Please email us at **[dipakkumbhakar328@gmail.com](mailto:dipakkumbhakar328@gmail.com)** with your order number and clear photos of the item. We’ll help you as quickly as possible.
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### 10. **How do I contact customer support?**
You can email us at 📧 **[dipakkumbhakar328@gmail.com](mailto:dipakkumbhakar328@gmail.com)** anytime. We aim to respond within **24–48 hours** (Mon–Sat, 10 AM – 6 PM IST).
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Still have questions?
Don't hesitate to reach out — we're always happy to help!
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